Help Page
Ionic & Versa/Lite Instructions
After installing the new ASK Clock Face please go to the ASK Watch Face Settings on your mobile phone.
Click on the Clock Face Icon (Image 1).
Then click on the 3 dots top right (Image 2).
Finally clicking the settings button (Image 3).
Here you will find settings for how often the Weather Updates, Weather service provider, Weather Key, Temperature Format C/F and Background colour.
Recommend Settings:
Weather Update Interval: Short
Weather Service Provider: Open Weather Map
Weather Key: (Cut & Paste Key Here)
Key can be obtained by registering at
This is a free service
Temperature Format C/F
Tip 1
I recommend at this point to select the Background Colour option and try different colours to make sure they change on your watch, if they do then its all done.
No need to go any further.
If the colours do not change instantaneously then a quick shutdown and restart of the watch should resolve.
How to Shutdown and Restart Watch.
To Shutdown the Watch.
Swipe left till you see the settings icon (Large White Cog) click and scroll to the bottom and click About, scroll to the bottom and click Shutdown and then click Yes.
Let the watch shutdown
After about 1 Minute press any button to restart the watch.
Let the watch fully load up, so give it about five minutes. Then go to the settings and change the Background Colour and check if the background changes colour on the watch.
Weather not updating
If you are having issues with the Weather not updating I would carry out the procedure in Tip 1
If still having problems, then things to try:
Make sure the mobile phone is connected to the internet via Wi-Fi or Mobile Data with all restrictions disabled.
Location enabled in the Phone settings, Mobile Data settings and Fitbit app Phone settings.
Allow Fitbit app to refresh in the background and also have the Fitbit app on the phone running in the background
The weather should be working now.
If at this point you are still having issues then please contact us for further assistance.
Clock Error
If the Watch Face displays Clock Error or if only part of the Watch Face is displayed and your Daily Stats are missing.
Try the Shutdown and Restart Watch Procedure.
